Vendor Performance Manager, Google Customer Solutions
Google Gurugram, Haryana, India
About the job
Due to the current health crisis related to COVID-19 and the escalating visa/travel restrictions in place, we're currently unable to extend offers to anyone who cannot work from India due to lockdown visa/travel restrictions, or other restrictive measures until further notice. Consequently, we will be prioritizing candidates who can start in this location by set date as expected. We're keeping the situation under review and would adjust our position should the restrictive measures be removed later on.Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years experience in sales, vendor sales management, or partner management in a sales or service environment.
- Experience with quality assurance processes, including conducting audits, facilitating calibration sessions, and using data to work towards continuous improvement.
- Experience with sales performance analysis, including ability to analyze sales activities and metrics, identify issues, and recommend action.
- Experience with digital advertising, Google Ads, vendor agreement terms. Knowledge of AdWords campaign building and optimization.
- Ability to influence stakeholders without authority, especially management, via clear, persuasive written and oral presentations and updates.
- Excellent understanding of selling best practices and techniques.
With a rapidly growing array of sales teams, it's important to have knowledgeable, charismatic leaders to guide our client sales teams. As a Sales manager, you'll lead and coach high-performing account teams that use consultative sales skills to understand our advertisers' needs and deliver measurable solutions that grow their businesses. You will also work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business. Sales managers willingly help their teams and roll up their sleeves to partner directly with clients to provide comprehensive service. You are an excellent communicator with a proven ability to train and motivate a large team, and you take an analytical approach to sales management.
As a Vendor Performance Manager, you will be a part of Google Customer Solutions (GCS) vendor sales management. You will be a stakeholder for your vendor management team, influencing and holding them accountable to deliver excellent sales performance and quality while enabling site-program success with targeted support. You will be responsible for analyzing vendor performance and presenting key insights to Google sales leadership, supporting initiatives to improve GCS vendor operations, and sharing best practices with vendor management and Google teams across global markets and lines of business.
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
Responsibilities
- Monitor vendor sales performance and share key market insights with Google leadership. Consult on weekly reviews, ensuring performance diagnoses, mitigation plans, and follow up to deliver results, sharing best practices.
- Ensure service quality against service level agreements and key performance indicators by conducting regular audits, calibration sessions and quality reviews, sharing insights and feedback with vendor management and central Google teams, and holding vendor management accountable to make improvements.
- Build relationships with vendor sales management for your line of business, communicating expectations for delivering against program-specific agreement terms while providing appropriate support and guidance.
- Provide feedback and support to land vendor operations improvement and product, tool, and process support and cascade changes.
- Identify escalation paths to troubleshoot issues and business risks of non-compliance with policies.
Industry
- Information Services
- Internet
Employment Type
Full-time
Job Functions
- Research
- Analyst
- Information Technology
